Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays.
If we experience a high volume of orders, processing times may be extended. If there is a significant delay, we will notify you by email.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Complimentary U.S. shipping is available on orders of $75 or more.
Delivery Estimates
Estimated delivery times after shipment:
- Standard Shipping: 3–7 business days
- Expedited Shipping (when available): 2–3 business days
Delivery times are estimates and may vary due to carrier delays or weather conditions.
Order Tracking
Once your order has shipped, you will receive an email containing your tracking information.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. JoVell Dupree & Co. is not responsible for delays or lost packages caused by incorrect or incomplete addresses.
Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery and include photos of the damaged package and product so we can assist you promptly.
Lost Packages
If your tracking information shows your package was delivered but you did not receive it, please contact the shipping carrier first. If additional assistance is needed, contact us at jovelldupree@gmail.com.